We are Zero Proof Australia Pty Ltd registered in Australia
Our registered office is at: 12 Upward Street, Leichhardt, Sydney, NSW 2040.
If you buy goods on our site you agree to be legally bound by this agreement.
You may only buy goods from our site for non-business reasons.
The key information we give you by law forms part of this contract (as though it is set out in full here).
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
You place an order on the site lyres.com. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card , pay pal or afterpay account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your my account portal.If you’re not happy with your order, please tell us via the returns enquiry form on our website – we’ll always try to help you if we can.
If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
We endeavor to ship your order as soon as possible. Please note we are at the moment experiencing delays to our usual shipping standards. Please allow 7-10 business days to receive your order. Soon we will return to our usual standard of using FedEx and your order should arrive in 2 business days however we cannot guarantee or provide a day of the week or time of day for delivery. *Please note if your order contains over 2 items, your delivery may be shipped in separate/multiple packages with FedEx and arrive at different times. Please contact us if the remainder of your order isn't received the next business day.
Shipping on orders of $60 USD or more are free in US (standard shipping only). For orders less than $60 USD, we deliver for $10 USD across North America.
Orders placed on our U.S website, www.lyres.com, can only be delivered to a North American address. Fulfillment from U.S to Canada and Mexico is in the pipeline and coming soon. In the meantime we suggest you visit our stockist page to browse stockists located near you.
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped.
Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.
We accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, pay pal and afterpay.
Your credit card or debit card will only be charged when the goods are dispatched.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
The price of the goods:
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
Please contact us using the contact details at the top of this page, if you want:
You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.
Spend $60 USD and get free standard shipping Across North America, otherwise we deliver for $10 USD across North America.. Applies only to www.lyres.com. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied.
*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies to individual bottles only and is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
*Spend Over $100 USD & Enjoy a complimentary 4 pack of Fever-Tree Premium Indian Tonic Water. Offer ends 11:59PM on the 18th April 2021. Promo code required to be entered at checkout, the free item will automatically be added to the checkout when you meet the spend threshold and add in the promo code as advertised. Note it is 1 free gift per transaction, the free product will not accumulate/multiply with each $100USD spend increment. This offer excludes online gift vouchers and merchandise. Promotion cannot be combined with other offers. Whilst stock lasts Lyre's general promo code terms and conditions apply (as advertised). Lyre's reserves the right to cancel offer at any time.
*Leave a review during the month of July and go into the chance to win your last order placed on lyres.co in full. The prize will be a gift card with the amount spent rounded up to the nearest $ value. Only approved & published reviews will be classed as an eligible entries. Must use a valid and contactable email address. The judge's decision is final and will be based on the terms outlined here. Entries to be added by midnight 31/07/2021 and winners will be contacted by the 15th of August.
* Spend over $100 & enjoy a free Lyre's Impossibly Crafted recipe book worth over $19.99. Offer ends 11:59PM on the 17th October 2021. No promo code required to be entered at checkout, the free item will automatically be added to the checkout when you meet the spend threshold as advertised. Promotion is only available to United States residents. Note it is 1 free gift per transaction, the free product will not accumulate/multiply with each $100 spend increment. This offer excludes online gift vouchers, all gift sets, merchandise. Promotion cannot be combined with other offers. While stock lasts. Lyre's general promo code terms and conditions apply (as advertised) Lyre’s reserves the right to cancel offer at any time.
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
All disputes will be resolved by binding arbitration. You may not act as a class representative in any class action lawsuit.
The laws of Australia, Northern America, England and Wales will apply to this contract.
No one other than a party to this contract has any right to enforce any term of this contract.
GOOD DAY TO YOU!
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