Veelgestelde vragen

Wij accepteren de volgende betaalmethoden voor online bestellingen:

• AfterPay
• VISA
• PayPal
• ApplePay< /li>
• Mastercard
• American Express     

Het spijt ons, er kan slechts één creditcard per transactie worden gebruikt.

U kunt echter winkeltegoed of een cadeaukaart gebruiken in combinatie met een andere betaalmethode.

Ja!

Je kunt in onze winkels aankopen doen met elke creditcard of in aanmerking komende betaalmethode. Zorg ervoor dat u controleert of de winkel waar u bestelt, naar de door u gewenste locatie wordt verzonden. Uw verzendadres moet overeenkomen met de gebieden die door onze winkel worden bediend. Als u onze producten bijvoorbeeld naar Californië wilt verzenden, moet u deze kopen in onze winkel in de Verenigde Staten, of als u onze producten naar Italië wilt verzenden, moet u deze kopen in onze Europese winkel.

Ons team staan ​​klaar om u te helpen als u vragen heeft of problemen ondervindt bij het bestellen.

Lyre’s is a non-alcoholic spirits brand that produces drinks with less than 0.5% ABV. The range is designed to replicate the flavour, aroma, and experience of classic spirits, allowing you to enjoy cocktails without full-strength alcohol.

Founded in Sydney in 2019, Lyre’s now offers one of the most extensive ranges of non-alcoholic spirits globally, with products available in over 70 countries.

Lyre’s was founded in Sydney, Australia, and is now available globally across North America, Europe, Asia-Pacific, and the Middle East.

The name Lyre’s is inspired by the lyrebird, an Australian bird known for its ability to mimic sounds with remarkable accuracy. This reflects our approach to crafting non-alcoholic spirits that capture the character of classic drinks.

Yes. Lyre’s is one of the most awarded non-alcoholic spirits brands globally, with recognition from competitions including the International Wine & Spirits Competition (IWSC), San Francisco World Spirits Competition, and London Spirits Competition.

Lyre’s products contain less than 0.5% ABV, which is the standard classification for non-alcoholic beverages in many markets.

If you require beverages with 0.0% ABV for medical, religious, or personal reasons, we recommend checking individual product labels or contacting our team.

Lyre’s products are purposefully crafted as non-alcoholic from the outset.

Our team analyses the flavour profiles of classic spirits and recreates them using carefully selected ingredients, including botanicals, extracts, and natural flavours. These are blended to achieve balance, complexity, and mouthfeel without relying on alcohol.

Dealcoholized products begin as traditional alcoholic beverages and have the alcohol removed after production.

Lyre’s products are crafted as non-alcoholic from the beginning, allowing the flavour, texture, and balance to be designed intentionally.

Most Lyre’s products are suitable for vegan diets. As formulations may vary by product and region, we recommend checking individual product pages or labels for confirmation.

Lyre’s products are generally considered gluten-free, as they do not contain wheat, barley, rye, or oats in most formulations. However, we do not hold formal gluten-free certification.

Some products may contain allergens such as sulphites or botanical extracts. Always check individual product pages or packaging for ingredient and allergen information.

Once opened, the optimal enjoyment window depends on the product type:

• Lyre’s non-alcoholic spirits: Best enjoyed within 12 weeks after opening. Store in a cool, dry place away from direct sunlight, once opened - store in the refrigerator.
  
• Lyre’s Ready to Drink cans: Best consumed within 12 hours of opening.
  
• Lyre’s Classico Sparkling: Best enjoyed within 48 hours of opening when stored in the refrigerator with a stopper to help preserve carbonation.
  

As Lyre’s products are non-alcoholic, they don’t have the same preserving properties as full-strength spirits, so freshness and storage play an important role in maintaining flavour and quality.

Lyre’s products are typically lower in calories than alcoholic equivalents, as alcohol is calorie-dense.

Calorie content varies by product. For accurate information, refer to individual product pages.

Lyre’s products contain less than 0.5% ABV.

If you are pregnant or have specific dietary considerations, we recommend consulting your healthcare provider before consuming any food or beverage product.

This is a personal decision. While Lyre’s products contain less than 0.5% ABV, the experience may not be suitable for everyone. We recommend consulting a healthcare professional or support network.

Lyre’s products contain less than 0.5% ABV. However, halal requirements vary by region and certification body, and we do not hold universal halal certification.

Lyre’s products contain less than 0.5% ABV. Always follow local laws and regulations regarding alcohol consumption and driving.

Lyre’s products are designed for adults and are not intended for children.

Lyre’s products can be used as direct substitutes for traditional spirits in cocktails. Simply replace the alcoholic spirit with the Lyre’s equivalent.

Lyre’s products are best stored in a cool, dry place away from direct sunlight, or in the refrigerator if you prefer them chilled and ready to serve.

Each product includes a best before date printed on the packaging. This is a recommendation for optimal flavour and quality, rather than a strict expiry date.

Once opened, we recommend following the product-specific storage guidelines to maintain freshness and taste.

Yes. Lyre’s products can be combined to create layered, complex cocktails.

Lyre’s products contain less than 0.5% ABV. However, halal requirements vary by region and certification body, and we do not hold universal halal certification.

Yes. Lyre’s is used by bartenders and venues globally and integrates easily into standard bar setups.

Tonic, soda, ginger beer, citrus juices, and cola all pair well depending on the spirit style.

No. Basic bar tools are helpful but not required. Ready to Drink products require no preparation.

Lyre’s is available online, through retailers, and in bars and restaurants globally.

Lyre’s operates regional online stores to provide the best local service, pricing, and delivery experience.

We currently offer online shopping in the following regions:

• United States
  
• Australia
  
• United Kingdom
  
• Selected European countries
  

Within Europe, we offer cross-border shipping between supported EU countries, depending on local availability.

Shipping options and delivery times vary by region. Please visit your local Lyre’s website to view available shipping destinations and rates at checkout.

We offer standard shipping across all regions, with delivery times typically ranging from 3–10 business days, depending on your location.

We also offer free standard shipping when you spend over a certain threshold:

• United States: Free over $60
  
• Australia: Free over $75
  
• United Kingdom: Free over £40
  
• Selected EU countries: Free over €45
  

Express shipping is available in selected regions for faster delivery options.

Delivery times may vary slightly based on your location, order volume, and seasonal demand. You’ll see the most accurate shipping options and estimated delivery times at checkout.

We want you to enjoy every Lyre’s experience — and if something isn’t right, we’re here to help.

If your order arrives damaged, incorrect, or is lost in transit, please contact our team at hello@lyres.co as soon as possible with your order details and any relevant photos. We’ll work quickly to resolve the issue with a replacement or refund.

If you’re not satisfied with your purchase, we’d love to hear from you. Our team can offer guidance on how best to enjoy your product, suggest alternative serves, or assist with a suitable resolution — which may include a refund or replacement depending on the situation.

As our products are consumable, we’re generally unable to accept returns of opened items.

We begin processing orders quickly to ensure fast dispatch, so changes may not always be possible once an order has been placed.

If you need to cancel or update your order, please contact our team at hello@lyres.co as soon as possible with your order number and requested changes. We’ll do our best to accommodate your request before the order is dispatched.

If your order has already been processed or shipped, we may not be able to make changes — but our team can assist with next steps, including delivery support or returns where applicable.