We endeavour to ship your order as soon as possible.

Please allow 1-3 business days to receive your order within the Contiguous US. Your order may take up to 4 days to be dispatched. We cannot guarantee or provide a day of the week or time of day for delivery.

If your order contains multiple items, your delivery may be shipped in separate packages and arrive at different times.

Free standard shipping on orders over US$60.

For orders less than US$60, we have a flat rate shipping fee of US$10 across mainland US, and US$20 for Alaska and Hawaii. Please note we are unable to offer free shipping to Alaska & Hawaii for orders over $60; a flat fee will be charged at checkout.

Once your order has shipped we will email you with a link to track your delivery.

You can also find tracking information in your account under My orders

If you are having trouble finding your tracking link, or there is a problem with your tracking link please Contact Us, our team are here to help!

We can update the address on your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment center. The timeline for this does vary, so if you need to change your address on an order, please Contact Us ASAP and we'll do everything we can to help.

Please note, in line with our terms and conditions, once an orders has been placed we cannot guarantee changes will be accepted.

For safety reasons, I'm afraid not.

Our team are hard at work on more collection and delivery options for you. Make sure you have signed up to our mailing list so we can let you know when we have new options available.

We're sorry no, unfortunately we cannot ship to PO Boxes.

Please provide an alternate address at checkout in order for us to deliver your order

Unfortunately once a package reaches a packstation or collection point, we are unable to redirect it. If possible, you can have someone collect on your behalf.

If the package cannot be collected, it will be returned to us, at which point we can issue a refund to your method of payment or attempt to send it to you again. Please do let us know if you cannot collect a package and once it has returned to us we can make the arrangements for you.

Our apologies that you are still waiting for your order.

Sometimes our carriers can experience delays, your tracking details may have more information on when it's expected to arrive.

If you're still waiting for your delivery 7 days after the expected delivery date please let us know and our team will investigate and get this straightened out for you.

Sorry to hear your order hasn't arrived yet.

Sometimes, if a package is unable to be delivered to your delivery address, it may have been delivered to a nearby packstation or collection point. Please check the tracking information on your order to see if a collection point has been provided.

If your tracking information states that the package was delivered to your address but you have not received it let us know and our team will investigate and let you know the next steps to receive your order.

We're so sorry to hear there's trouble with your order!

Please let us know any trouble you're having, our team are here to help!

All of Lyre’s glass bottles and aluminium cans are fully recyclable, as is our cardboard packaging.